Community engagement

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PARTNER WITH THE COMMUNITIES WE SERVE TO BUILD A BETTER FUTURE

Autogrill VFS F&B maintains a firm commitment to all of the communities in which it operates, particularly in those cities where it has a permanent presence, with the aim of furthering their economic and social progress, as well as of improving the quality of life of the people in those communities through the implementation of a range of community involvement and initiatives.
Our charity program HELPING HANDS has been developed to provide our associates – from managers to operational associates to interns – with a sense of belonging as we continue to grow our business with an active awareness of our responsibility to contribute to our society, community and the environment. Our actions will not only strengthen our place in the community, it also brings associates closer together and provides us with valuable insights as to where our efforts need to be directed.

HELPING HANDS - THE FIVE FINGERS ARE A SYMBOLIC OF THE FIVE GOALS

1. QUALITY ASSURANCE

In an industry where it takes years to develop a reputation but minutes to destroy one, Quality Assurance has become a part of who we are. By incorporating the best of international quality standards, dedicated auditing teams, independent testing and concise training and monitoring this pillar ensures that we not only protect our reputation but enhance our reputation and set ourselves apart from our competitors.

2. SUSTAINABILITY

As one of the world’s top 5 contributors to non-reusable waste, we have pioneered numerous programs that invest in our future. Under the banner of “re-use, replace or recycle” items previously considered as disposable have each been assessed under this criteria and alternatives sought. It again creates a positive point of difference at our locations and has been well received by our partners.

3. VOCATIONAL TRAINING

Historically, hospitality has not been seen as a career in Vietnam and we have recognized our responsibility to develop the next generation. By investing in our own people and providing pathways, participating in local job fairs that deliver opportunities to the community’s unemployed, providing internships for those seeking experience and working with community organizations responsible for disadvantaged youth, sometimes all a person needs is an opportunity.

4. COMMUNITY CARE

We see a real desire from our people to be part of a culture that stands for something alongside our daily business. We have seen great pride and happiness in being able to participate in, amongst others, providing food and other essentials to disadvantaged communities, beach and river clean ups, voluntary blood donations and thousands of gift packs to underprivileged children during festive times. Our actions strengthenour place in the communities where we operate.

5. TOI YEU VIET NAM (I LOVE VIETNAM)

If the evolution of Vietnam is to continue then we should take every opportunity to ensure the knowledge and expertise that we possess is shared and instilled in everyone that we deal with. From utilizing the best of local providers and exposing them to best practice, instilling the highest standards into our suppliers and delivering a truly international level of experience to each visitor we would hope that our love of Vietnam translates into both return and new visits.